SEIF Blog 

Find all our articles: news from Zendesk & our team, the tools to use and the decryption of best practices to optimize your customer relationship.

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Who takes care of the clients?
What is the client's role?
How to classify customers?
What is the tool called that allows you to manage customer relationships?
How does the employee experience enhance the customer experience?
5 Keys to an Effective Help Center
Choosing Your Zendesk Integrator: The Complete Guide for Customer Service Managers
SEIF: Zendesk’s First Partner in France
How Zendesk Analyse can boost your customer service efficiency ?
Zendesk Summit 2025: AI in action

The SEIF blog

Our selection of articles

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How can you reduce response times with Zendesk and optimize your customer service?
What's new in Zendesk : June 2026
Optimize Your Zendesk: Highlights from Our AMA