audit

Identify the key levers to optimize your customer relationship

Start your audit

the challenge

EXPERTS AT YOUR SERVICE TO HELP YOU IMPROVE YOUR CUSTOMER RELATIONSHIP

Obtain an objective and realistic 360 vision with a complete audit of your customer relationship management.

Receive a fresh and neutral view of your operations thanks to our auditing expertise and our experience in areas close to yours.

Concentrate on the essential: the satisfaction of your customers!

The customer relationship audit in 3 steps

Functional
Technical
Organizational

Improving your customer relationship starts with an analysis of your processes in order to put them into perspective within your company. The goal is to align your vision with customer expectations in order to allow you to identify and prioritize the features and services to deploy.

Audit carried out from the purchase decision to the loyalty levers

Scoring of each stage of the customer journey

Analysis of existing data

Scripting of multi-channel flows

Listening to customers and putting into perspective (perception vs reality)

CUSTOMER ANGLAIS-Oct-07-2022-10-15-07-56-AM

The audit consists of an inventory of your technical ecosystem. The principle is to analyze your current environment, to understand its origin and its interactions in order to identify its ability to be aligned with the challenges of the company.

Audit of the technical structure of Zendesk

Status of your solutions and configurations

Implement accelerator and brake lighting

Your environment is analyzed and we compare it to your objectives in order to pinpoint opportunities and ways to optimize your customer relationship. This makes it possible to draw a coherent and achievable target organization.

Exchange and collection of feedback with the teams in place

Sharing around your practices and methodologies

Review of your management tools

Optimize your customer relationship

Request your audit

SEIF audited our international organization and trained us to be fully self-sufficient. Result, more than 1 single interface!

Cathy BELLOT

Director of Customer Service at Alchimie

SEIF supported us perfectly in Zendesk and was able to analyze our needs with reactivity and efficiency. The expertise of the team allows us today to optimize our service. Thanks!!!

Saïdou DIOP

Customer success officer chez EPSOR

The SEIF method is proven: you gradually enter into the Zendesk operation in order to adopt good practices.

Vincent ROURE

CEO at Everwin

Deployment

Integration

Personalization

Success

our other value propositions

THE CUSTOMER RELATIONSHIP EXPERT

Deployment

Transform your customer service by choosing the Zendesk expert customer service solution while aligning your strategic vision.

The deployment in detail

Integration

Boost your digital ecosystem by combining it with all of your solutions while increasing its performance.

Integration in detail

Personalization

Be yourself ! Put your help center in your image to improve your customer relationship

Personalization in detail

Success

Enter a process of continuous improvement to master and further develop the Zendesk solution and offer your employees the best training

success in detail