Since then, Zendesk allows you to view data usage directly through your instance’s admin interface. One chart tracks storage used by data, while another tracks storage used by files.
This visualization tool is accessible at: https://<my-domain>.zendesk.com/admin/account/usage/storage. With this new interface, you can monitor your usage and receive alerts if you are approaching or exceeding the storage limits for your data and/or files.
If you have been using Zendesk for several years or handle a large volume of data daily, you may find yourself exceeding the storage limit set by Zendesk.
You will be notified when accessing your instance if you are nearing the limit (yellow) or if it has been reached (red).
Zendesk propose des solutions pour éviter de vous retrouvez dans cette solution :
Supprimer les données superflues: tickets résolus, notes obsolètes, pièces jointes inutiles.
Compresser les images: réduire la taille des images avant de les télécharger.
Utiliser des solutions de stockage externes: Dropbox, Google Drive, etc. pour stocker les fichiers volumineux.
Mettre à niveau votre plan Zendesk: les plans supérieurs offrent plus d'espace de stockage.
Acquérir des extensions de stockage: disponibles pour certains plans Zendesk.
Ils offrent la possibilité de configurer des calendriers de suppression des tickets (version bêta). Cette fonctionnalité est incluse à Zendesk Suite mais limitée à un seul calendrier. Il reste possible d'en ajouter d'autres sous condition d'avoir souscrit au module complémentaire donnant la possibilité de segmenter également par marque.
As this article indicates, Zendesk cannot help you by automatically deleting unnecessary data from your account. You will need to use a script leveraging the Zendesk API to identify and delete these items yourself (tickets, users, organizations, etc.).
Various solutions are available, often requiring additional costs or technical resources.
We understand that exporting data, identifying unnecessary data, and understanding the impact of data deletion on your Zendesk instance can be challenging.
Today, thanks to its experience and expertise, SEIF has the perspective and knowledge to assist you in safely deleting data from your Zendesk environment, as well as exporting it so you can retain what is essential and important to you.
Handling your requests follows a very simple process. Here’s a description of the steps and implementation process for our support.
Contact with the SEIF consulting team is made through our form. We will ensure that each of your requests is addressed within a maximum of 24 hours.
You will then be contacted to schedule a meeting with one of our consultants, who specializes in migration and data management from a Zendesk environment. The goal is to understand and refine your needs and propose tailored solutions.
Our team of developer consultants will conduct an in-depth analysis of your requirements to determine the feasibility of your Zendesk data backup project.
Once all parameters are approved, we proceed with developing a customized script that retrieves your data from Zendesk, deletes it if necessary, and stores it in your preferred format (JSON, CSV, etc.) on your chosen storage platforms (AWS S3, Google Drive, Dropbox, etc.).
Finally, once your database has been reduced, we review the project and remain available for any further requests.
We hope this article has helped you learn more about Zendesk. If you have any questions or comments, please feel free to share them with us.
Don’t forget to explore our expertise in more detail by reviewing the services we offer, including audits, customizations, and training on the Zendesk platform.