Obtain an objective and realistic 360 vision with a complete audit of your customer relationship management.
Receive a fresh and neutral view of your operations thanks to our auditing expertise and our experience in areas close to yours.
Concentrate on the essential: the satisfaction of your customers!
Improving your customer relationship starts with an analysis of your processes in order to put them into perspective within your company. The goal is to align your vision with customer expectations in order to allow you to identify and prioritize the features and services to deploy.
Audit carried out from the purchase decision to the loyalty levers
Scoring of each stage of the customer journey
Analysis of existing data
Scripting of multi-channel flows
Listening to customers and putting into perspective (perception vs reality)
The audit consists of an inventory of your technical ecosystem. The principle is to analyze your current environment, to understand its origin and its interactions in order to identify its ability to be aligned with the challenges of the company.
Audit of the technical structure of Zendesk
Status of your solutions and configurations
Implement accelerator and brake lighting
Your environment is analyzed and we compare it to your objectives in order to pinpoint opportunities and ways to optimize your customer relationship. This makes it possible to draw a coherent and achievable target organization.
Exchange and collection of feedback with the teams in place
Sharing around your practices and methodologies
Review of your management tools
SEIF audited our international organization and trained us to be fully self-sufficient. Result, more than 1 single interface!
Director of Customer Service at Alchimie
SEIF supported us perfectly in Zendesk and was able to analyze our needs with reactivity and efficiency. The expertise of the team allows us today to optimize our service. Thanks!!!
Customer success officer chez EPSOR
The SEIF method is proven: you gradually enter into the Zendesk operation in order to adopt good practices.
CEO at Everwin
our other value propositions
Transform your customer service by choosing the Zendesk expert customer service solution while aligning your strategic vision.
Boost your digital ecosystem by combining it with all of your solutions while increasing its performance.
Be yourself ! Put your help center in your image to improve your customer relationship
Enter a process of continuous improvement to master and further develop the Zendesk solution and offer your employees the best training