Deployment

Deploy Zendesk to transform your customer experience

the challenge

THE BEST METHOD THAT ADAPTS TO YOUR TEAMS

Focus your energies on efficiency and success, by letting us give you the keys to boost your project while maintaining control of your environment.

Efficiently deploy the Zendesk solution, thanks to our technical and functional vision and our customer relations experts.

Build with us the ideal roadmap to take into account the feedback of your teams and the strategic vision of your company by benefiting from our Zendesk expertise.

Zendesk deployment in 3 steps

Action plan
Design
Configuration

It's about co-constructing the precise roadmap to provide your company with the most realistic and achievable tool to achieve your objectives.

Reflection on the document best suited to agent/user issues in order to respond as accurately as possible.

Provision of indicators for improving overall responsiveness

Identification of success criteria and milestones for an optimal Zendesk deployment

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Starting from the needs and challenges, we imagine the most relevant and effective cycles and workshops (businesses/supports/partners)

Orchestration and facilitation of workshops

Regular monitoring of work progress, acceptance stages, challenges and iterations

Sharing best practices and change management

A collaborative work that covers all fields of the customer relationship tool. We put our high standards and our expertise at the service of optimal productivity of your future Zendesk solution.

Configurations of views, fields, channels, macros, management rules

Sharing around practices and methodologies

FAQ Module option in Zendesk Guide

Deploy Zendesk now

Go to deployment

SEIF has supported us to effectively manage all our brand interactions with our customers. It is a real advantage to have an expert partner on the Zendesk tool, involved and committed

Benjamin Cormerais

Head to Head Director, The Links Group

SEIF provided the technical settings and guided us towards the best choices for our customer contact strategy. Time saving, greater responsiveness and better follow-up.

Érika PASQUALETTO

COO Sedomicilier

The objective was to be able to centralize all incoming message flows from customers and employees. Being a multitasker, SEIF has set up a functional configuration, allowing me to use Zendesk efficiently

Yannick Pradere

Customer service manager at Vite mon Marché

After the intervention of SEIF, the results are an increase in the satisfaction of our customers with more reactive teams. SEIF was available even after the support to answer all of our questions

Pauline COUDERC

Head of customer success chez Epsor

I recommend working with SEIF, very good feedback with personalized support and very high quality on the Zendesk part but also Aircall.

Mounir Ben Hfaiedh

Contact Center Manager at Groupe Ecocert

Audit

Integration

Personalization

Success

nos autres propositions de valeurs

THE CUSTOMER RELATIONSHIP EXPERT

Audit

Make an inventory, identify the key levers to optimize your customer relationship and let yourself be guided towards a better experience.

The audit in detail

Integration

Boost your digital ecosystem by combining it with all of your solutions while increasing its performance.

Integration in detail

Personalization

Be yourself ! Put your help center in your image to improve your customer relationship

Personalization in detail

Success

Enter a process of continuous improvement to master and further develop the Zendesk solution and offer your employees the best training

success in detail