We help make the customer experience a pillar of success. Success for your company, in search of performance and optimization of its customer relations. Success for you, as a manager, employee or learner in search of meaning and excellence.
Faced with a changing world, our ability to adapt is severely tested, so we might as well try to make things simpler and more fluid. We do everything possible to make the world of customer relations simple, accessible and efficient.
Our team of passionate experts accompanies you through the entire value chain of your customer relationship management. We listen, audit, train, develop and deploy the Zendesk solution...and we love it!
You trust us to build solutions that work and we take that seriously!
With 10 years of experience in the field of customer relations, we cultivate a sense of customer care on a daily basis, to help our clients become high-performance companies by creating lasting relationships
SEIF client companies
Average satisfaction rate of companies having carried out a customer relations project with SEIF
It is when we share our skills, knowledge and experience that we become one team. By being open-minded and combining our different backgrounds, experiences, worldviews and expertise, we can solve problems more intelligently and achieve better results.
of employees have experience in customer relations or customer service.
Partner zendesk : Zendesk's highest partner distinction
"Say what we do and do what we say", We base our relationships on trust and honesty. We remain unwavering in our ethics, believing, acting on our statements and taking responsibility for our actions. Finally, we are committed to enriching our relationships so that everyone gives their best and feels recognized and valued. We are committed to making our actions and convictions resonate in the world around us.
Each employee has 2 days to devote to an association or solidarity project
Employees have signed the SEIF ethics charter
Attract, develop and retain the best talent for our company and our clients. Motivate our employees, encourage them to give their best and foster an environment of collaboration and mutual support. We train your teams as well as ours through sharing and exchange, with respect and professionalism
of our trainers are certified as "Professional Adult Trainers"
SEIF certified training organization.
Curious and pragmatic, never short of ideas, Florian has always wanted to undertake and develop synergies. His story is a bit like that of the gorilla in his logo: Agile and clever, he adapts to all situations. He thrives on relationships with others and does not shy away from his commitments.
Customer success specialist, Double certified: Zendesk Support Admin and Zendesk Guide
Jeremie is SEIF's all-round customer relations expert. Customer support has no secret for him (Sony, Solvay, Argus, Lengow), he went to the other side by deploying the Zendesk solution and now, he gives you the keys of success to optimize your customer relationship.
Senior trainer, specialized in customer care and Zendesk.
After 15 years in the field of customer relations, specializing in the world of tourism, Frédéric will take you on a journey between behavioral and technical skills, customer experience and mastery of Zendesk.
Senior trainer, specialized in customer care and Zendesk
Experienced in the most perilous sales techniques in an IT and digital world, Johan loves to explain to everyone "how it works". His great listening skills and his pedagogy are a strength for all the trainings you will entrust him with: tools, jobs, soft skills.
Consultant, Zendesk certified
This travel lover, who managed a customer service in Peru for 6 years, is a real multilingual Swiss Army knife who will be able to deliver you some hidden treasures on Zendesk. Have a nice trip
New challenge, successful conversion for Aurélien. He will polish your Zendesk instances, as he maintains his bike. Because for him: "The dev, it's like riding a bike. The more you practice, the more comfortable you get."
With 10 years of experience in technology, business strategy and especially people, Malcolm has stories to tell and solid advice to share. He is a people person with a 360° vision and he knows how to boost projects with great efficiency.
Training manager, FPA graduate
After 10 years in the retail industry as a customer relations manager and a successful reconversion in the professional training sector, Emmanuelle is now an educational designer and training manager. She puts her passion at the service of customer relations and the development of learners' skills.
Team Manager Customer Success
Online banking advisor, social media manager, CSM, learning project manager... In 15 years, Nicolas has had several lives, whether in large groups or in fast-growing start-ups. But his leitmotiv has always remained the same: ensuring the satisfaction and success of his clients and teams.
Senior trainer, FPA graduate
10 years of experience in the wonderful world of Disney, now allows Emmanuelle to bring a touch of magic to your customer relationships. As a trainer for your teams and managers, she always has a great story to tell.
Expert consultant, Zendesk certified
After having created customer services from scratch in the software world, Damien switched to the coaching side to share and make the most of his experiences. A lover of transformation and challenge, he is truly passionate about the business. No detail escapes him.
Customer success specialist, Zendesk certified
Originally from Peru and arrived in France in 2005, Tamara has consolidated more than 10 years of experience in digital customer relations and in the world of E-commerce. Trilingual, she will guide you on the path to success and performance
Technical manager, Lead developer
Curious, a jack-of-all-trades, Arthur has worked in graphic design, development, consulting... and full stack development, there's no stopping him! What he says: "Full stack is like a box of chocolate and since I love chocolate I needed to find a nice box for it... and I met SEIF
Pre-sales Sales Consultant, Zendesk certified
15 years at the service of customers on both strategic and technical aspects brought Perrine naturally to SEIF, to continue her quest for customer satisfaction
Zendesk Explore Consultant
Data, KPI, analysis, strategy are Cécile's domain, and she juggles them brilliantly in Explore. Passionate about Zendesk and an epicurean, she knows how to make data speak for itself and put it to work for your project.