SEIF : The end of complicated relations!

We help make the customer experience a pillar of success. Success for your company, in search of performance and optimization of its customer relations. Success for you, as a manager, employee or learner in search of meaning and excellence.

Faced with a changing world, our ability to adapt is severely tested, so we might as well try to make things simpler and more fluid. We do everything possible to make the world of customer relations simple, accessible and efficient.

Our team of passionate experts accompanies you through the entire value chain of your customer relationship management. We listen, audit, train, develop and deploy the Zendesk solution...and we love it!

Following training in international trade and extensive experience abroad, Florian Vannier worked in customer relations in Malta, the United States, China, and France for around ten years. He held various positions, including advisor, team leader, platform manager, and customer relations quality.
Florian embarked on his entrepreneurial journey in 2019 with the creation of SEIF, with the aim of bringing together the three key elements for the success of a customer relations project: people, tools, and processes.

Our vision

Our goal

Our mission

Our story

the SEIF experience to build relationships of trust

SERVICES

You trust us to build solutions that work and we take that seriously!

With 10 years of experience in the field of customer relations, we cultivate a sense of customer care on a daily basis, to help our clients become high-performance companies by creating lasting relationships

+600

SEIF client companies

99%

Average satisfaction rate of companies having carried out a customer relations project with SEIF

EXPERTISE

It is when we share our skills, knowledge and experience that we become one team. By being open-minded and combining our different backgrounds, experiences, worldviews and expertise, we can solve problems more intelligently and achieve better results.

100%

of employees have experience in customer relations or customer service.

Premier

Partner zendesk : Zendesk's highest partner distinction

SEIF brings its expertise in customer relations

INTEGRITE

"Say what we do and do what we say", We base our relationships on trust and honesty. We remain unwavering in our ethics, believing, acting on our statements and taking responsibility for our actions. Finally, we are committed to enriching our relationships so that everyone gives their best and feels recognized and valued. We are committed to making our actions and convictions resonate in the world around us.

2 days

Each employee has 2 days to devote to an association or solidarity project

100%

Employees have signed the SEIF ethics charter

FORMATION

Attract, develop and retain the best talent for our company and our clients. Motivate our employees, encourage them to give their best and foster an environment of collaboration and mutual support. We train your teams as well as ours through sharing and exchange, with respect and professionalism

100%

of our trainers are certified as "Professional Adult Trainers"

Qualiopi

SEIF certified training organization.

OUR TEAM

SEIF team

Florian

Founder SEIF

Curious and pragmatic, never short of ideas, Florian has always wanted to undertake and develop synergies. His story is a bit like that of the gorilla in his logo: Agile and clever, he adapts to all situations. He thrives on relationships with others and does not shy away from his commitments.

Frédéric

Senior trainer, specialized in customer care and Zendesk.

After 15 years in the field of customer relations, specializing in the world of tourism, Frédéric will take you on a journey between behavioral and technical skills, customer experience and mastery of Zendesk.

Johann

Senior trainer, specialized in customer care and Zendesk

Experienced in the most perilous sales techniques in an IT and digital world, Johan loves to explain to everyone "how it works". His great listening skills and his pedagogy are a strength for all the trainings you will entrust him with: tools, jobs, soft skills.

Adélaïde

Consultant, Zendesk certified

This travel lover, who managed a customer service in Peru for 6 years, is a real multilingual Swiss Army knife who will be able to deliver you some hidden treasures on Zendesk. Have a nice trip

Aurélien

Back-end developer

New challenge, successful conversion for Aurélien. He will polish your Zendesk instances, as he maintains his bike. Because for him: "The dev, it's like riding a bike. The more you practice, the more comfortable you get."

Emmanuelle G

Training manager, FPA graduate

After 10 years in the retail industry as a customer relations manager and a successful reconversion in the professional training sector, Emmanuelle is now an educational designer and training manager. She puts her passion at the service of customer relations and the development of learners' skills.

Tamara

Customer success specialist, Zendesk certified

Originally from Peru and arrived in France in 2005, Tamara has consolidated more than 10 years of experience in digital customer relations and in the world of E-commerce. Trilingual, she will guide you on the path to success and performance

Arthur

Technical manager, Lead developer

Curious, a jack-of-all-trades, Arthur has worked in graphic design, development, consulting... and full stack development, there's no stopping him! What he says: "Full stack is like a box of chocolate and since I love chocolate I needed to find a nice box for it... and I met SEIF

Alexis

Web developer

Passionate about web design, Alexis comes from the world of aeronautics and has retained its codes! Those that allow him to bring your projects to life with precision and help you get them off the ground!

Hélène

Zendesk Consultant - Customer Relations

A varied background in diverse fields such as medicine, energy, public procurement... but one thing in common: more than 10 years in customer relations! Her recipe: a good dose of smiles, maximum communication & a pinch of optimism to optimize customer satisfaction.

Henri

Consultant, Zendesk certified

From the hotel and restaurant industry to e-commerce, a single leitmotif during these years: a seamless customer experience serving satisfaction!

Caroline

Management Manager in charge of marketing, HR and accounting

A true Swiss Army knife, Caroline is committed to putting people at the center of her work.

Kévin

Sales manager

Having lived in Spain for over 15 years, Kevin will identify and understand your needs. Trilingual, he will guide you to simplify your customer relations.

Want to join us?

Welcome at home

Come and have a coffee with us!

Our ecosystem

We know about relationships

corporate life

And what about CSR?

For its employees: SEIF has implemented remote working from the outset. For all positions, the option to work partially or fully remotely provides flexibility and convenience for employees.
SEIF also offers two days per year to dedicate to community or solidarity projects.

A welcoming company for several years, SEIF is committed to offering internships, work-study programs, and work placements to those who request them.
SEIF also works to promote local economic and community development by using local and responsible service providers and by helping to fund local sports associations.

All SEIF employees have signed the ethics charter, which outlines SEIF's values and best practices. Employees are free to participate in workshops and training on inclusion and diversity, as well as mentoring programs to support young people as they begin their professional lives.