How and Why SEIF Was Created
After 10 years in these roles, I always wanted to start my own business.
During my various positions, the observation was simple: there are three fundamental axes that ensure the success of a customer relationship project.
However, one of these elements was always missing in my roles.
Interactions and exchanges with service providers in the customer experience world were similar, which for me created the opportunity to bring my human knowledge, tools, and processes!
What Does It Mean to Be a Zendesk Consultant?
At SEIF, a Zendesk consultant is someone who brings added value to the integration of this powerful tool.
Zendesk is simple and intuitive, but our role is to bring our customer experience knowledge and help implement the smoothest processes within a high-performance tool. Our goal: customer satisfaction and increased productivity by focusing on high-value tasks and simplifying the work.
When Do Companies Turn to SEIF?
There are several scenarios: new clients and existing clients.
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New clients: Usually, a company decides to implement Zendesk to professionalize its customer service, centralize channels, and gain better visibility of workflows.
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Existing clients: Often, the request is to integrate new features or optimize the tool to improve customer satisfaction.
What Types of Companies Use Zendesk?
This is where we realize that Zendesk is well-designed for customer service. It can be used across any industry and profession. Zendesk has strong scalability, allowing you to grow from 2 agents to 500 while maintaining service quality.
Why Use Zendesk?
Simply because it is the market-leading tool that centralizes all your communication channels and allows you to manage operations in a single click.
Additionally, Zendesk offers a simple, user-friendly interface that enables rapid adoption.
SEIF Also Provides Training
As mentioned, people are important to us. We provide training on the tools because it is unthinkable to launch a project without supporting teams in using them.
We also aim to provide social support in customer service careers through partnerships with organizations like Génération France and Rocket School, helping job seekers train for in-demand roles.
SEIF’s First Birthday: Reflections
The first year of SEIF included 5 new hires of talented individuals, partnerships with companies like Aircall, HellomyBot, Solvemate, Shipup, and others, allowing us to adapt our offerings to client needs.
We also consolidated our Zendesk expertise by achieving Zendesk Select Partner status and obtaining several certifications throughout the year — and this is just the beginning.
Not to mention the trust of our 50+ clients during this first year! Their confidence allowed us to deploy our various services and validated our strategic choices.
What Will SEIF’s Second Year Look Like?
The second year is already filled with projects, including expanding our activities into Spain.
It also includes the Datadock certification for our training service!
This year will also allow us to welcome new team members and create synergies with new partners. Soon, we will also offer industry-specific applications around Zendesk.
Do not hesitate to contact us for any Customer Experience project!
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