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All your messaging channels in a single tool
To make conversations between businesses and their customers easier, Zendesk has integrated social networks such as Facebook Messenger, WhatsApp, and Instagram into its system, allowing companies to offer support via messaging.
Zendesk Messaging lets you track conversations across all channels and provide fast, personalized service.
Accessible support
Customer expectations and habits have changed significantly over the past few years. Digital interactions now outnumber in-person ones. Convenience and simplicity are the key priorities!
For Zendesk, most customers contact businesses through social messaging, although some still prefer reaching out via the company’s website or app. Zendesk’s chat tool addresses this need.
Increase agent productivity
Thanks to Zendesk’s workspace, agents can manage all customer conversations from a single location..
Connecting humans and automation
Chatbots handle simple interactions, allowing agents to focus their efforts on conversations that require human involvement.
A versatile service
Messaging allows customers to be flexible, and, when necessary, to make a purchase or schedule an appointment. This versatility makes messaging a central part of the customer relationship. Over time, messaging will enable privileged conversational experiences for customers.
Messaging has become an essential communication channel for companies aiming to deliver a seamless and personalized customer experience. By integrating multiple messaging platforms into a single tool, Zendesk allows businesses to centralize interactions, automate certain processes, and make agents more productive. The flexibility offered by this system, combining automation and human intervention, positions messaging as a key driver for a modern and efficient customer relationship, meeting the growing expectations of consumers.
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