---
title: SEIF Blog | Formation
description: Formation | Blog de SEIF
---

[![Logo SEIF](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/Group.svg) ![Logo SEIF](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/logo-SEIF-2021-blanc_CMJN+BLANC_CMJN+BLANC%201%20(1).svg)](https://www.seif-consult.com)

![Français](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/fr.png)

- [![English](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/en.png)](https://www.seif-consult.com/en/blog)
- [![Español](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/es.png)](https://www.seif-consult.com/es/blog)

- Solutions
  
  [![picto-audit-noir | SEIF](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-audit-noir.svg) Audit En finir avec les relations compliquées](https://www.seif-consult.com/solution-audit)
  
  [![picto-deploiement-noir | SEIF](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-deploiement-noir.svg) Déploiement Le début d’une belle relation](https://www.seif-consult.com/solution-deploiement)
  
  [![picto-inteZendesk-noir | SEIF](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-inteZendesk-noir.svg) Intégration Une nouvelle relation avec Zendesk](https://www.seif-consult.com/solution-integration)
  
  [![picto-personnalisation-noir](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-personnalisation-noir.svg) Personnalisation Nouveau look, nouvelle relation](https://www.seif-consult.com/solution-personnalisation)
  
  [![picto-succes-noir](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-succes-noir.svg) Success Vos relations évoluent](https://www.seif-consult.com/solution-success)
  
  [![picto-productivite-blanc](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20blancs/picto-productivite-blanc.svg) Produit Optimisez votre utilisation de Zendesk](https://www.seif-consult.com/produits)
  
  [![Migration données](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Icone%20lien%20page%20hubspot.png) Migration Gérez vos données dans Zendesk](https://www.seif-consult.com/solution-migration)
  
  [![IA dans Zendesk](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Icone%20lien%20page%20hubspot%20(1).png) L'IA dans Zendesk L’IA sur Zendesk à la loupe](https://www.seif-consult.com/solution-ia-zendesk)
  
  [![Outils Zendesk](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Icone%20lien%20page%20hubspot%20(2).png) Aller plus loin avec Zendesk Des outils puissants dans votre instance](https://www.seif-consult.com/zendesk-explore-chat)
- Formation
  
  [![picto-service-noir](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-service-noir.svg) Organisme certifié Qualiopi Nos experts pour vous faire performer](https://www.seif-consult.com/organisme-formation)
  
  [![picto-persoZendesk-noir](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-persoZendesk-noir.svg) Formations Zendesk Découvrez nos formations](https://www.seif-consult.com/formations-zendesk)
  
  [![picto-operateur-noir](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-operateur-noir.svg) Formations Relation Client Formez vous à la Relation Client](https://www.seif-consult.com/formations-relation-client)
- Nos belles relations
  
  [![picto-inteZendesk-noir](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-inteZendesk-noir.svg) Zendesk SEIF certifié "Premier Partner"](https://www.seif-consult.com/partenaires-zendesk)
  
  [![picto-team-noir](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-team-noir.svg) Nos partenaires Nos partenaires pour votre performance](https://www.seif-consult.com/partenaires-autres)
  
  [![Clients confiance](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Design%20sans%20titre%20(15).png) Nos clients Nos clients témoignent](https://www.seif-consult.com/clients)
- Ressources
  
  [![picto-news-noir](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-news-noir.svg) Blog On parle relations client et pas que !](https://www.seif-consult.com/blog)
  
  [![picto-operateur-noir](https://fs.hubspotusercontent00.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20noirs/picto-operateur-noir.svg) Centre d'aide Toutes vos réponses sont ici](https://help.seif-consult.com/hc/fr-fr)
  
  [![star-seif copie](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/star-seif%20copie.png) Nos évènements Inscrivez-vous pour nos webinaires et nos évènements !](https://www.seif-consult.com/evenements)
  
  
  
  
  
  ![zendesk cest quoi](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Images/Blog/zendesk%20cest%20quoi.png)
  
  L'article à la une
  
  Zendesk c'est quoi ? 
  
  
  
  [Consulter](https://www.seif-consult.com/blog/zendesk)
- ![Français](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/fr.png)
  
    - [![English](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/en.png)](https://www.seif-consult.com/en/blog)
    - [![Español](https://www.seif-consult.com/hubfs/raw_assets/public/SEIF-2022-3/macros/language_switcher/assets/img/es.png)](https://www.seif-consult.com/es/blog)
- [Contact](https://www.seif-consult.com/contact) [Contact](https://www.seif-consult.com/contact)

# SEIF News

Retrouvez tous nos articles : l’actualité de Zendesk & de notre équipe, les outils à utiliser et le décryptage des bonnes pratiques pour optimiser votre relation client.

![Hero-blog1](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Hero-blog1.png)

- [Accueil](https://www.seif-consult.com)
- [Blog](https://www.seif-consult.com/blog)

[Tous](https://www.seif-consult.com/blog) [Relations client](https://www.seif-consult.com/blog/tag/relation-client) [Zendesk](https://www.seif-consult.com/blog/tag/zendesk) [Formation](https://www.seif-consult.com/blog/tag/formation)

<https://www.seif-consult.com/blog/formation-agents>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/202409%20%283%29.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Optimisez l'expérience client et la performance commerciale grâce à la formation de vos agents

<https://www.seif-consult.com/blog/metiers-relation-client>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Images/Blog/Template%20image%20Blog%20%283%29-min.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Les métiers de la relation client

<https://www.seif-consult.com/blog/formations-metiers-relation-client>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/formationRC.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Quelles formations possibles dans les métiers de la relation client ?

<https://www.seif-consult.com/blog/partenariat-generation-seif>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/tenariat%20jeune.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Formation](https://www.seif-consult.com/blog/tag/formation) 

Partenariat Génération & SEIF pour l'insertion des jeunes

<https://www.seif-consult.com/blog/gérer-réclamations-téléphone>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/reclamation%20telephone.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Comment bien gérer les réclamations par téléphone ?

Newsletter

Envie de ne rien rater ?

<https://www.seif-consult.com/blog/top-5-icebreaker-entreprise>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/soft%20skil%20copie.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Top 5 des Icebreaker à réaliser en entreprise

<https://www.seif-consult.com/blog/relation-client/qualiopi-cles-comprendre/>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/qualiopi.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Tous](https://www.seif-consult.com/blog/tag/tous),  [Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Qualiopi : Les 5 clés pour comprendre

<https://www.seif-consult.com/blog/formation/team-manager-formation-seif/>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/emmanuelle%20guihard.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Tous](https://www.seif-consult.com/blog/tag/tous),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Manager formation chez SEIF

<https://www.seif-consult.com/blog/relation-client/formation-customer-care-seif/>

![](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/formation%20des%20agents.png)

![](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/gorille.png)

[Tous](https://www.seif-consult.com/blog/tag/tous),  [Relation Client](https://www.seif-consult.com/blog/tag/relation-client),  [Formation](https://www.seif-consult.com/blog/tag/formation) 

Formation customer care par SEIF

<https://www.seif-consult.com/blog/tag/formation/page/0>

[1](https://www.seif-consult.com/blog/tag/formation/page/1)

**TENEZ-VOUS PRET.E A BOOSTER VOTRE RELATION CLIENT**

[Commencez maintenant](https://www.seif-consult.com/contact)

![Logo seif la fin-1](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Logo%20seif%20la%20fin-1.png) ![Zendesk premier partner-1](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/Zendesk%20premier%20partner-1.svg)

Contactez-nous au +33 2 52 84 01 90

[![LinkedIn](https://fs.hubspotusercontent00.net/hubfs/8456808/SEIF/LinkedIn.svg)](https://www.linkedin.com/company/seifconsult/) [![Vector](https://fs.hubspotusercontent00.net/hubfs/8456808/Vector.png)](https://www.youtube.com/channel/UCuAFZUqYVVKCrafWK19susw) [![picto-inteZendesk-blanc](https://8456808.fs1.hubspotusercontent-na1.net/hubfs/8456808/%5B2022%5D%20Website/Picto/Pictos%20blancs/picto-inteZendesk-blanc.svg)](https://www.zendesk.fr/marketplace/partners/2495/seif---france-nantes---paris-/)

- Solutions 
    - [Audit](https://www.seif-consult.com/solution-audit)
    - [Déploiement](https://www.seif-consult.com/solution-deploiement)
    - [Intégration](https://www.seif-consult.com/solution-integration)
    - [Personnalisation](https://www.seif-consult.com/solution-personnalisation)
    - [Success](https://www.seif-consult.com/solution-success)
    - [Produit](https://www.seif-consult.com/produits)

- [Formations](https://www.seif-consult.com/formations)
- Nos Belles Relations 
    - [Zendesk](https://www.seif-consult.com/partenaires-zendesk)
    - [Nos Partenaires](https://www.seif-consult.com/partenaires-autres)
    - [Nos clients](https://www.seif-consult.com/clients)
- [Team SEIF](https://www.seif-consult.com/team)
- [Contact](https://www.seif-consult.com/contact)
- [Nous rejoindre](https://www.seif-consult.com/contact)

- Ressources 
    - [Blog](https://www.seif-consult.com/blog)
    - [Help Center](https://pdi-seifconsult.zendesk.com/)
    - [Nos évènements](https://www.seif-consult.com/evenements)
    - [Certificat Qualiopi](https://www.seif-consult.com/hubfs/PG2402g%20Certificat%20RNQ_SEIF_C.pdf)

[Mentions légales](https://www.seif-consult.com/mentions-legales) [Politique de confidentialité](https://www.seif-consult.com/politique-de-confidentialite)